Our Pharmacy

Who Prepares and Dispenses Your Medicines

BioID Health works with pharmacies registered with the General Pharmaceutical Council (GPhC) to prepare and dispense medicines prescribed by our clinicians.

Our compounded medicines are prepared and dispensed by EM Pharma Ltd. We also use New Line Pharma and Somer Pharmacy for certain testosterone prescriptions. All three are GPhC-registered, and every prescription is reviewed by a registered pharmacist before it’s prepared or supplied.
BioID Health doctors and clinicians

EM Pharma Ltd

Pharmacy nameEM Pharma Ltd
GPhC registration number9010543
AddressProgress House, 17 Cecil Road, Hale, Altrincham, WA15 9NZ
Superintendent pharmacistMarjan Yaghoobzadeh (GPhC 2203283)

BioID Health’s Regulatory Registration

BioID Health operates as Bioidentical Hormone Therapy Ltd and is registered with the Care Quality Commission (CQC), provider ID 1-12912792625.

View our registration on the CQC website.

Other Pharmacies We Work With

Both operate independently of BioID Health. No individual associated with BioID Health has a financial or ownership interest in either pharmacy.

New Line Pharma

Dispenses certain testosterone prescriptions.

GPhC registration number: 1091828
Address: Unicorn House, The Village, Prestbury, Cheshire, SK10 4DG
Superintendent pharmacist: David Wood (GPhC 2051082)

View New Line Pharma’s registration.

Somer Pharmacy

Operated by Somer Health Ltd, dispenses certain testosterone prescriptions and weight-loss injections.

GPhC registration number: 9011581
Address: Unit 10 Willowbrook Technology Park, Crickhowell Road, St. Mellons, Cardiff, CF3 0EF
Superintendent pharmacist: Mohammed Jafar (GPhC 2084068)

View Somer Pharmacy’s registration.

Our Relationship with EM Pharma

Dr Martin Kinsella, one of BioID Health’s Medical Directors, owns EM Pharma Ltd. We’re telling you this because it affects your choices: compounded medicines prescribed under our clinical protocols are dispensed exclusively by EM Pharma, and can’t be transferred to another pharmacy for dispensing in the same formulation.

Prescribing decisions are made independently of this relationship, and your clinician isn’t paid more for prescribing more. If you’d prefer to use a different pharmacy, your clinician can discuss alternative treatment options, including licensed medicines available through your preferred pharmacy.

What Is a Compounded Medicine?

A compounded medicine is prepared by a pharmacist for an individual patient, to a strength or formulation that isn’t commercially available as a licensed product.

It’s an established part of pharmacy practice, used when a licensed medicine doesn’t meet a patient’s clinical needs.

Because a compounded preparation doesn’t hold its own UK marketing authorisation, it’s classed as an unlicensed medicine. This means it hasn’t been through the same MHRA assessment process as a licensed product.

The prescribing and supply of unlicensed medicines is permitted in the UK, subject to specific legal and professional requirements, and your clinician will explain this to you before any unlicensed medicine is prescribed.
FeatureLicensed medicineCompounded unlicensed medicine
PreparationLicensed medicineManufactured by an authorised manufacturerCompounded unlicensed medicinePrepared by a registered pharmacy for an individual patient
MHRA authorisationLicensed medicineAssessed before authorisationCompounded unlicensed medicineNo individual UK marketing authorisation
Patient informationLicensed medicineManufacturer’s leafletCompounded unlicensed medicineProvided by your clinician and pharmacy

Who Regulates This

GPhC: regulates the pharmacies preparing and dispensing your medicines
CQC: regulates BioID Health as a healthcare provider
MHRA: regulates medicines in the UK and runs the Yellow Card adverse-effect reporting scheme
GMC / NMC: regulate our prescribing clinicians

Prescription-only medicines can’t be advertised to the public; this page explains our pharmacy arrangements, not the medicines themselves.

Side Effects and Medicine-Related Concerns

Contact your BioID Health clinician if you experience a suspected side effect. You can also report suspected adverse reactions or quality concerns directly to the MHRA’s Yellow Card scheme, which covers unlicensed as well as licensed medicines.

Report a suspected side effect

Concerns about a pharmacy’s professional practice can be raised with the pharmacy directly, or with the GPhC.

Raise a concern with the GPhC

Frequently Asked Questions

All medicines carry potential benefits and risks.

Unlike licensed medicines, compounded preparations have not undergone an individual MHRA marketing authorisation assessment.

The prescribing clinician is responsible for assessing whether an unlicensed medicine is clinically appropriate and explaining the available evidence, expected benefits, potential risks and treatment alternatives.

The dispensing pharmacy is responsible for meeting its applicable professional standards during preparation and supply.

Compounding allows a prescriber to specify an individual dose or formulation when a commercially available licensed product does not meet the patient’s assessed clinical requirements.

The decision to prescribe a compounded medicine follows an individual consultation and clinical assessment.

Compounded medicines prescribed under our protocols are dispensed exclusively by EM Pharma. If you’d prefer another pharmacy, your clinician can discuss alternatives, including licensed medicines available elsewhere.

Search the pharmacy by registration number on the GPhC register, or check your clinician on the GMC Medical Register or NMC Register.

Medicines prescribed through BioID Health are prepared or dispensed in the UK by the registered pharmacies identified on this page.

Medicines are supplied directly to the patient.

Patients may request information about the location of preparation, storage arrangements and transportation of their medication.

Further Information

If you have questions about your prescribed medicines, the pharmacies we work with, or the relationships disclosed on this page, contact your clinician or our patient care team.
BioID Health doctors and clinicians

Holiday Notice: Limited Availability

Hello!

Please note that BioID Health will be operating at limited capacity on Christmas Day and Boxing Day (25–26 December).

Our team is taking a short break, so responses may take longer than usual. Thank you for your patience and understanding.

If you need to contact us during this time:

Email: info@bioidhealth.com Call: 0330 460 9999 (please note calls may not be answered immediately)

Wishing you a wonderful festive season, BioID Health Team

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